The RSPB Renews eFulfilment Contract with UTL

Mallory Mabe / 5th March 2014 / Comments (0)

UTL, the part of Unipart Group that focuses on the telecoms, media and consumer sectors, has
renewed its fulfilment contract with the Royal Society for the Protection of Birds (RSPB) for a further
three years. The contract, originally awarded in 2009, will see UTL continue to handle all of the
charity’s e-retail, trade, retail logistics and will be serviced from the companies shared user
eFulfilment hub in Weedon, Northamptonshire.

The RSPB sells a wide range of products to both members and non-members through its website,
www.rspb.org.uk, and mail-order catalogue, its 23 shops across the UK, supermarkets and a growing
number of, garden centres and other selected outlets, to fund the charity’s conservation efforts.

Simon Ranner, Consumer Sector Director said, “We are delighted to be continuing to work with the
RSPB, I am confident that the team will deliver excellent quality and turnaround times, as they do
already for many of our customers throughout the UK, supporting a great customer experience. It is
also highly satisfying to think that our work with the RSPB helps them to provide further funds for their
UK and worldwide conservation work.”

Roy Roddy, RSPB’s Fulfilment Manager, said “The RSPB’s trading operation raises over £3 million
profit a year for the charity’s conservation work, so it’s vital that we offer our supporters and customers
a first class service with a ‘same day dispatch’ on orders placed on the web site, with cost effective
deliveries and to our required high quality and environmental standards. UTL continues to
demonstrate that they can help us deliver an excellent customer experience.”

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