UTL Wins Major Industry Award

Mallory Mabe / 19th June 2014 / Comments (0)

UTL, the part of Unipart Group that focuses on the telecoms, media and consumer
sectors, celebrated lifting the prestigious 2014 Mobile Industry Award for the best
returns avoidance and repair service at a sold out ceremony held at the Brewery in
London on Thursday 5th June.

In an award category that judged performance in returns avoidance, logistics,
customer care, partner KPIs and innovation, the judges said that UTL‟s award
submission was „impossible to resist‟.

The award entry highlighted UTL‟s ability to evolve and think differently in order to
respond to the rapidly changing demands of the Mobile Sector, and underlined some
of the great, innovative work that they are doing to help end users get the most from
their device and to drive value for their customers.

The judges were particularly impressed by UTL‟s returns avoidance and Data Wipe
solution, which include Technical Call Centres and Online Diagnostic Tools. It was
clear to them that UTL have a deliberate and passionate focus on customer care
throughout the mobile repair journey.

Claire Walters, UTL‟s Managing Director said: “I am very proud of this achievement
and of the UTL team, a fully engaged workforce, who are dedicated to continually
improving our world leading technical ability to support and reflect the changing
needs of our customers in the mobile sector. By challenging the norm, finding better
answers and driving innovation we continue to create solutions for our customers that
add real value and underpin their commitment to customer experience.”

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