Exceeding Customer Expectations
There are many fulfilment issues faced by retailers today. The biggest challenge – which encompasses a wide spectrum of related issues – is the provision of a service that is above all convenient to the consumer.
Only a few years ago it was acceptable to place an order, wait almost a week for it to be delivered and then have to collect it from the local courier depot only to find some items missing. Consumers now expect a delivery to be on time, at a time that is right for them, in full and in pristine condition.