Leading the way in logistics for the mobile sector

Combined with a focus on the end customer experience, UTL have an outstanding track record of delivering innovative services and solutions to the digital mobile market. Our leading solutions reduce costs, improve customer satisfaction and deliver continuous improvement, enabling us to evolve from a simple logistics provider to a business.

Over the last 16 years, we have grown beyond recognition into a specialist solutions provider for some of the biggest names in the mobile sector delivering:

  • Repair Logistics
  • Returns
  • Repair Avoidance
  • Customisation
  • Call Centre Services
  • Recycling
  • Phone & E-commerce Logistics

With a focus on enhancing the customer experience, we have led the way in integrating the economies of inventory, centralising fulfilment and repairs into one hub.

We provide efficient logistics, parts and vendor management, rapid repair capabilities, full track-and-trace systems and have now moved on to developing ‘added value’ services that go beyond the traditional myopic and narrow service provision.

 Using intelligence to deliver greater value

Our technical service centres are the best you will find. With UTL, your customers’ experience of your product is the best it can be.

By working creatively with networks and manufacturers to exploit the ‘intelligence’ generated through and around the repairs process, we create greater value in a number of ways:

  • We drive down the number of devices that need to be returned for repair
  • We minimise turn-around time and maximise yield
  • We operate to demanding service level agreements

Take a look at our website for more information http://utl.co.uk/sector/mobile/